CANCELLATION AND RETURN POLICY
There may be certain orders that we (Auzaro.com) are unable to accept/execute and must be cancelled due to unforeseen reasons. Auzaro.com reserves the right, at Auzaro.com's sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Customers order being cancelled include, without limitation,
Incorrect or Incomplete information regarding Customer's address (Street number, Landmark etc.) etc.
Non-availability of the product or quantities ordered by Customers for example If a particular product ordered by a buyer/customer is NOT available/ Out of stock, with the seller the product will be cancelled.
If the area in which customer is residing is not served by us or made to be an Out of Delivery area by Logistics Courier Partner even after placing the order. Similarly orders may be cancelled/refused if the local state government imposes restrictions on E-commerce deliveries or levies abnormal entry taxes.
Non- availability of the service, i.e. if there is some technical issue with the website, server, internet.
Inaccuracies or errors in pricing information, or problems identified by Auzaro.com's credit and fraud avoidance department
De-activation of the seller for any prior reasons during the week of the order being placed.
Auzaro.com may also require additional verifications or information before accepting any order. Auzaro.com will contact Customers if all or any portion of Customer’s order is cancelled or if additional information is required to accept/complete the Customer’s order. If Customer’s order is cancelled after Customer’s credit card has been charged, 100% of this amount will be reversed back in Customer’s credit card account or store credit if the customer chooses so.
A promo code, once used shall not be refunded in case of cancellation of order either by Customer or Auzaro.com.
A Buyer/Customer can CANCEL order only before the Order has been shipped/Dispatched.
After the Product/s have been shipped, The Customer CANNOT Cancel the Orders. However return is possible for all orders/product values above Rs. 2000 and if in line with the Sellers individual return policy.
In the event Customers receive a damaged / defective product or a product that does not comply with the specifications as per Customers original order, Customers are required to get in touch with the customer service team through any of the below mentioned channels:
ü Monday to Saturday. Morning 9.30AM to 6.30PM: Contact : 090 2299 0071
ü Send a Mail to [email protected] , with mentioning the Order Number in the Subject line;
ü Filling up the 'Contact Us' form.
Upon receiving Customer’s complaint, Auzaro.com shall verify the authenticity and the nature of the complaint and if Auzaro.com is convinced that the complaint is genuine, Auzaro.com will inform the relevant Vendor of such complaint and request for a replacement.
Customers expressly acknowledge that the Vendor selling the defective product/ service will be solely responsible to Customers for any claims that Customers may have in relation to such defective product/ service and Auzaro.com shall not in any manner be held liable for the same.
Therefore, Auzaro.com requests all Customers, to check with the Vendor’s or Seller’s Shipping, Return and Cancellation Policies before placing the order.
Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If Customers observe that the package is damaged or tampered, we request Customers to refuse to accept delivery and inform Auzaro.com at the earliest. The return process of the product may be restricted by Auzaro.com depending on the nature and category of the product.
In order to return any products sold through the Website, Customers are required to comply with the below mentioned conditions, viz:
- Please notify Auzaro.com of receipt of a damaged/ defective product/service within 48-hours of delivery to Customers. If Customers are unable to do so within 48-hours, Auzaro.com shall not be held liable for the failure to replace the order;
- Products should be unused;
- Auzaro.com will arrange pick-up of the damaged/defective product through its own logistics partner. In the event Auzaro.com is unable to do so, Auzaro.com will notify Customers regarding the same and Customers will be required to dispatch the product using a reputed courier in Customers respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Auzaro.com;
- Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
- The returned products are subject to verification and checks by Auzaro.com in order to determine the legitimacy of the complaint/ return.
In the event the return of a product is duly accepted by Auzaro.com , the value of such product, as originally paid by Customers during acceptance of delivery of product or otherwise, will be refunded to Customers. Refund will be processed based on the mode of payment and Auzaro.com or the approved payment gateway will credit Customers refunds directly into Customers debit/credit card or online accounts or provide Customers with a cheque in this regard. Refunds will be subject to the following:
- Orders paid online will be refunded within 7-21 working days after receipt through the online account or via bank transfer or credit card credit depending on the then current circumstances as determined by Auzaro.com;
- For Cash on Delivery payments, Customers will be provided with a store credit.
- If the product can be repaired by the service centre, Auzaro.com would get the same repaired and send it back to Customers.
- A promo code, once used shall not be refunded in case of cancellation of order either by customer or Auzaro.com.
www.auzaro.com allows 10 Days Easy Return Policy.
A Buyers / Customers should kindly Note the following different policies. These will vary from product to product and seller to seller. So please read the seller offered return policy before placing the order.
1. 5 Days Return Policy:
Return without any questions asked.
2. 10 Days Return Policy/ Easy Returns:
Product should be in good condition & should not have been opened.
3. 15 Days Return Policy:
Product should be in good condition with open packaging but return to be approved by the seller.
4. 30 Days Return Policy:
Product should be returned if there is any manufacturing defect. This can be determined once the product is returned to seller/OEM.
5. For Electronics/Electrical/Sensitive Equipment:
Contact Seller for Request to return. Once approved, return request will be generated.
6. NO Returns:
For Products which are Sold with No Return Policy.
Product can be exchanged with a new one. Direct Return is not possible.